About FluffyCloud Bounces

---

Frequently Asked Questions:

and other important things to know before booking

What is soft play rental and is it safe?

Soft Play rental is an indoor/outdoor area with play equipment made from soft materials; a soft play area. These activities provide a safe environment for children to play, explore, and make friends. Yes, we are very safe! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down prior to each event. Follow us on our Instagram to see us in action during set ups, pick ups and all the sanitizing in between booking

How do I book?

The EASIEST way to secure your special day with us is to click on the "Book Now" tab and submit an inquiry form. Our event coordinator will respond via email and get you on our calendar ASAP. If you don't hear back within 48 hours, feel free to send us a DM on Instagram or shoot us an email at info@fluffycloudbouncel.com, Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there.

​

weather

Do you set up outdoors?

Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We will not set up over uneven surfaces to ensure the safety of the children playing. Outdoor set ups will inquire an added fee of $100 in the months of  July and August.

What if it rains?

To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.

Please note: Once Fluffy cloud  has fully set up all equipment and your event time has started, a refund WILL NOT be issued.

​

payment

What forms of payment do you accept?

We currently accept payments via PayPal. All major credit and debit cards can be used to make payments and a PayPal account is not required.

​

How much is the deposit amount?

Deposit is 25% of your total. This amount will secure your date and will also be deducted from your balance. Remainder balance is due 24hours prior to your event date. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.​

Do you offer a payment plan?

PayPal allows you to make payments whenever you'd like using your custom invoice link, so technically yes :)

​

fees​​

How does the delivery work, is there a fee?

We will arrive 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for every rental and it will vary on location/distance from North Bergen. 

​

discounts

What kind of discounts do you offer?

We currently offer a 10% discount for return customers.

​

 changes & cancellations

Can we make changes to our rental?

Yes, but please make sure you are happy with your selection at least 3 business days prior to your event so that we may plan accordingly on our end.

​​

What if I need to cancel?

We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at info@fluffycloudbounce.com Cancellations 7 business days or more prior to the event date will receive a full refund of deposit. Cancellations less than 7 business days prior to event date will result in the loss of your deposit. If you do not receive a response via email (in regards to your cancellation) within 24 hours, please call or text us at 631-800-3758

​

miscellaneous

Do you offer additional time?

We do! The cost per extra hour of equipment rental is $75 if requested at least 7 business days prior to the date of your event . If additional time is requested on the DAY OF the event, the fee is $140 per extra hour.

Do you have any rules?

Yes .  Main rules are: No Shoes, No Food or Drinks, No Sharp Objects, No water/pool play near the soft play. No face paint. Additional rules will be listed on your contract. CALL US :6318003758